Refund Policy

We want you to be confident when you subscribe to ShopSentry. If ShopSentry doesn't work for you, we offer a 14-day refund on any payment (including initial and renewal charges) - no questions asked, with no exceptions.

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles all payment processing and refund disbursements on our behalf.

• Your refund request is submitted within 14 days of the charge
• Refunds apply to all paid tiers (Hunter, Pro, and Agency plans) and charges (including initial purchases and renewals)
• Refunds are processed with no exceptions

• Charges where the refund request is submitted more than 14 days after the transaction date
• Partial month refunds for cancellations made mid-cycle after the 14-day window has passed

Email us at support@datascrape.in with the subject line "Refund Request" and include:

• The email address on your ShopSentry account
• The date of the charge
• A brief reason (optional - no questions asked but feedback helps us improve)

Once approved, refunds are processed by Paddle.com on our behalf and returned to your original payment method. Processing typically takes 5-10 business days to appear depending on your bank or card issuer.

Cancelling your subscription is not the same as requesting a refund. When you cancel:

• Your subscription stops auto-renewing
• You keep access to your current plan until the end of the billing period
• Your account moves to the free plan automatically after that
• No refund is issued for the remaining days in your billing period

To cancel go to Dashboard → Billing → Manage Subscription → Cancel.

For any refund or billing questions contact us at support@datascrape.in - we respond within 24 hours on weekdays.