Help Center
Help Center
Find answers to common questions, troubleshooting guides, and ways to reach us.
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Troubleshooting
I'm not receiving email alerts
- Check your spam/junk folder
- Make sure email alerts are enabled in Settings → Notifications
- Make sure your email address is correct in your account
- If the issue continues email support@datascrape.in
I added a store but no alerts are coming
- New stores are checked on the next scheduled run (up to 24 hours on free plan, up to 1 hour on paid plans)
- The store may not have changed since you added it - alerts only fire when something actually changes
- Verify the store is a public Shopify store by visiting store.com/products.json
ShopSentry says my store URL is not valid
- Make sure the store is built on Shopify
- Make sure the store is not password protected
- Try using the store's direct URL without any query parameters
My Telegram bot isn't connecting
- Make sure you are messaging @ShopSentryBot directly
- Make sure you sent the exact verification code shown in Settings
- Codes expire after 30 minutes - generate a new one if needed
- Contact support@datascrape.in if the issue continues
I was charged but didn't mean to be
- The Business Pro trial requires a card and auto-charges after 7 days
- If you believe you were charged in error or would like to request a refund, contact support@datascrape.in within 14 days of the charge
Still Need Help?
Book a Call (Agency Inquiries)
Talk to the team before you commit to the Agency plan.
datascrape.in/meeting